How To Cancel Your Orangetheory Membership

Orangetheory is a group fitness studio that hosts 60-minute workout classes. Memberships come in pricing tiers and members are automatically charged every month according to their selected membership. But if you’re looking to cut back on costs, there are several ways for you to cancel your Orangetheory membership. 

We’ll walk you through how to cancel Orangetheory through the official website, by email, over the phone or by visiting your Orangetheory home studio.

Cancel Your Orangetheory Membership Online

On The Website

You can cancel your Orangetheory membership online through their website. Here are the steps on how to cancel Orangetheory online.

1. Go to https://www.orangetheory.com/en-us/cancellation-information.
2. Scroll down and select: “No, I’d still like to cancel my membership” and accept the 30-day cancellation notice.
3. Scroll down and answer whether you purchased your Orangetheory membership online at Orangetheory.com or in a local studio.
4. Fill out all information associated with your Orangetheory membership, including your first and last name, phone number and email address.
5. Select the name of your home studio. In the first dropdown menu, select the state. Underneath, select the location where your monthly membership is charged from.
6. Next, select your reason for canceling your Orangetheory membership from the dropdown menu.
7. Check the box under Terms & Conditions.
8. Click: Submit my cancellation request.
9. Your home studio will contact you to verify your membership and cancellation request.

By Email

You can also cancel your Orangetheory membership by emailing your home studio.

1. Find your home studio’s email address. If it’s not listed, you can call your home studio and ask for their email address.
2. Write your cancellation request letter in an email. Include necessary information, like your name and membership identification number.
3. You can also copy and paste this sample email message: To whom it may concern, I wish to cancel my Orangetheory membership immediately or at the earliest possible date. I’m canceling my membership because [reason for cancellation]. Please send me an email confirmation with the date my cancellation takes effect. Here is the information associated with my Orangetheory membership at [home studio address]: Name: [member first and last name] Phone number: [member phone number] Email address: [email address associated with membership] Membership identification number: [ID number] Last four digits of credit card on file: [XXXX]  Kind regards, [your name]
4. Send the email and wait for a confirmation email from your home studio.
5. Save the confirmation email for future reference.

FAQ: Orangetheory Membership Cancellation

Here are the most frequently asked questions on how to cancel an Orangetheory membership.

What is the Orangetheory cancellation policy?

According to Orangetheory, there is a 30-day cancellation policy unless otherwise stated in your membership agreement. To process the cancellation request, your account must be active or reactivated if frozen. Any membership payment set to occur within 30 days after the request will occur, but you have 30 days from the date of your last payment to use unused sessions.

Can I cancel my Orangetheory membership online?

You can cancel your Orangetheory membership online at any time. Fill out the form and submit your cancellation request. Your home studio will also need to contact you to verify your membership and cancellation request.

Can I cancel my Orangetheory membership on the app?

If you want to cancel your Orangetheory membership, the best way to do it is to directly contact your Orangetheory home studio or visit the Orangetheory website. If you cancel online, you will still need to verify your membership and cancellation request with your home studio.

How do I avoid future Orangetheory bills?

To avoid future Orangetheory bills after canceling your membership, keep track of your bank statements. If you see a charge, contact your home studio and let them know. It’s also a good idea to keep a record of your cancellation request.

What is the Orangetheory heart rate monitor return policy?

You can return your OTbeat monitor for any reason within 60 days of receipt for exchange or refund. For all returns, there’s a 10% restocking fee and there are no price adjustments on prior purchases.

The Bottom Line

There are several ways for you to cancel your Orangetheory membership, including through the Orangetheory website, by email, over the phone or in person at your home studio. Keep a record of your cancellation request and check your bank statements to make sure you weren’t mistakenly billed after cancellation.

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